Return Policy

General Return Policy:

Any returns, refunds or exchanges must be accompanied by a receipt within 30 days of sale; product must be unopened and saleable. We cannot accept returns on expired items unless the receipt shows the product was expired at time of purchase. Perishable returns are approved or denied at the discretion of the Department Manager.

All returns will be offered solutions in this order:

1.      Replacement product

2.      Store credit

3.      Refund (in the form of original payment type)

Meat and Seafood:

Meat and Seafood returns will be considered on a case-by-case basis at the discretion of the Meat and Seafood Manager.

Meat items may be returned up to 7 days after purchase date.

Seafood items may be returned up to 3 days after purchase date.

All meat/seafood returns must be brought to the attention of a Meat and Seafood team member when a return is made so the department can investigate and pull any items off the shelf as needed.

Grocery/Perishable/Frozen/Bulk:

Grocery/perishable/frozen/bulk returns will be considered on a case-by-case basis at the discretion of the Grocery Manager or individual department Buyers. Should the customer have a valid reason for return (i.e., yogurt or bread moldy upon opening/before expiry date) we would offer solutions in the order stated by our General Return Policy.

Supplements/Personal Care/General Merch/Marketing:

Any returns, refunds or exchanges must be accompanied by a receipt within 30 days of sale; product must be unopened and saleable. We cannot accept returns on expired items unless the receipt shows the product was expired at time of purchase.

If the customer claims to have had a "reaction" to any product, they must contact the manufacturer themselves for guidance. Some companies will send them back to us for replacement product, credit, or refund, based on the solutions outlined above. This is acceptable, as we do have this worked out with some of our distributors.

Prepared Foods: (Café/hot bar/salad bar/grab and go)

Prepared foods returns will be considered on a case-by-case basis at the discretion of the Prepared Foods Manager or Prepared Foods Assistant Manager.

If the customer presents an issue with the quality of the product (spoiled or moldy at time of purchase) the customer will be given the option for an equal replacement of the product.

If the customer expresses a dislike for the product, a detailed description of the issue should be given to the Prepared Foods Manager or Prepared Foods Assistant Manager and they will make the decision to approve or deny the return.

Produce:

Produce returns will be considered on a case-by-case basis at the discretion of the Produce Manager or Produce Buyer.

If the customer presents an issue with the quality of the product (spoiled, rotten, or moldy at time of purchase) the customer will be given the option for an equal replacement of the product.

All produce returns must be brought to the attention of a produce team member when a return is made so the department can investigate and pull any items off the shelf as needed.

Specialty: (Cheese, Wine, Beer)

Specialty returns will be considered on a case-by-case basis at the discretion of the Specialty Manager or Specialty Buyer.

If the customer presents an issue with the quality of the product (spoiled or moldy at time of purchase) the customer will be given the option for an equal replacement of the product.

If the customer expresses a dislike for the product, a detailed description of the issue should be given to the Specialty Manager or Specialty Buyer and they will make the decision to approve or deny the return.

All specialty returns must be brought to the attention of a specialty team member when a return is made so the department can investigate and pull any items off the shelf as needed.

* Items from the discount rack are final sales*