The worker is just as important as the work.

Across every department of the Co-op, our staff at the heart of our amazing customer service. Every member of the Co-op team steps up to do the best work they can in an effort to serve our customers with kindness, respect and expertise. We believe there are no small roles to be played here and are looking for people who want to be proud of their jobs and their workplace every, single, day.

Co-op team members also strive to be of service to each other and are ready to help out in any department of the store whenever necessary. All that, AND, we have a great time while we do it! If you’ve got what it takes to be a Co-op team member, you’ll be rewarded with fairness, kindness, respect, a healthy dose of camaraderie and these other awesome benefits...

  • a generous store discount

  • medical, dental and vision insurance (at 30 hours per week)

  • paid time off

  • professional development opportunities

And so much more!

We’re currently hiring for these positions:

Customer Service Manager

Full Time (35-40 hrs/wk)
$19.25-$30.00/hr

BFC managers actively lead their teams in providing friendly customer service while ensuring speedy production. They develop, supervise and schedule team members in wage groups 1, 2, 3, and 4, keeping labor within budget. They manage data and oversee purchasing, selection and implementation of all related products to achieve objectives for sale, margin and inventory turns. They are responsible for system creation and planning and development of their department as a business unit within the cooperative. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience. They work to achieve the collective goals of the organization and support the Ends, Vision, Culture and Values of the Co-op.

Primary Responsibilities

Ensures department success in meeting key metric goals (labor, productivity), Supports Store Manager/General Manager in developing department labor & productivity goals, creates and implements systems to ensure labor &; productivity goals are met, ensures department is scheduled to meet the business’ needs, ensures staff accountability to their job description through coaching and accurate documentation, directly addresses staff when their actions break company policy followed by immediate submission of documentation to HR, develops and updates department Standard Operating Procedures, develops staff training, provides staff evaluations with analysis of staff job performance relating to applied skills and achievement.

Secondary Responsibilities

Cashiering, Bagging, Cart Retrieval, Receiving, maintaining clean and orderly customer areas and work stations, administering training, customer service, reports equipment needs and concerns to department management, supports the needs of sales departments by stocking, working backstock, fronting/facing of Point of Purchase items and communicating out of stocks of product sold at the Front End to appropriate managers. Customer Service Manager will be primary point of contact for resolving POS issues that occur, liaising with ECRS, Systems/IT support and Store Management to find and apply solutions.

Responsible for maintaining cleanliness and order in the Café seating areas inside and outside by constantly monitoring both seating areas. Delegates upkeep and cleaning tasks of floors and furniture to staff as well as communicates proactively with Kitchen staff about stock levels, customer requests/complaints, dish tub removal, changing out bins for trash/recycling/compost, silverware/napkin replenishment and whatever else is necessary to keep the Front End clean and orderly.

Friendly Customer Service

  • Coordinates customer flow through registers efficiently and accurately.

  • Anticipates peak shopping times and staffs accordingly.

  • Acts as a goodwill ambassador greeting customers and anticipating their needs.

  • The Customer Service Manager sets an example for customer service excellence to cashiers.

  • Practices a total store approach to customer service, responds promptly to customer service needs in all departments.

  • Maintains a positive, empathetic, respectful and professional attitude towards customers.

  • Is always friendly, greets and acknowledges customers – makes eye contact and smiles.

  • Keeps a clean, neat appearance, is identifiable and recognizable, wears a name tag and apron.

  • Anticipates and determines customer needs – is proactive in engaging with them.

  • Is educated about BFC product mix and knows store layout.

  • Walks customers to product locations or to get answers to questions. Listens and learns answers.

  • Shares products with customers – opens items up and offers samples.

  • Responds promptly to storewide calls for service including bagging groceries, helping customers with carry outs.

  • Resolves customer issues with ease and grace, bringing issues to supervisors and Persons in Charge as needed.

Speedy Production

  • Works in a safe manner following all established safety practices and attends all required safety trainings.

  • Consistently meets store and department production goals.

  • Works quickly and efficiently meeting specific production metrics per department– Case per Hour, In Stock Ratio, Rings Per Hour, etc.

  • Follows all store and department systems, SOP’s and guidelines.

  • Consistently stays busy during slower periods of time and is proactive in finding work to do.

  • Consistently keeps all displays fully stocked, fronted, faced and properly signed.

  • Stocks displays fully without overcrowding; faces items on shelves maintaining integrity of all sets.

  • Follows First in First Out rule (FIFO). Rotate older stock to front, slot new stock in back.

  • Checks for damage, short dates and unacceptable quality, follows established Inventory Management Procedures.

  • Labels items accurately with price tags or signs. Reports price discrepancies to supervisors.

  • Maintains production lists following established department procedure.

  • Maintains a well-organized, clean work space including desks, back stock areas, carts and receiving area.

  • Stay productive while conversing with other staff members – front/face/clean/tidy and stay alert for customer needs.

  • Keeps shelves, coolers, bins and other equipment in clean, orderly condition.

  • Picks up after yourself - removes trash promptly, sweeps and mops floor as needed

  • Stores department equipment in designated areas, cleaning after each use.

  • Uses equipment safely and only in the manner in which they are intended to be used.

  • Adheres to and participates in established department cleaning schedule.

  • Performs other tasks as assigned by supervisors or team leaders.

Desired Expectations, Attributes, Skills and Qualifications

  • Positive attitude, friendly demeanor and a desire to serve the general public

  • Values alignment with the Mission, Vision and Culture of the Berkshire Co-op Market

  • An interest in the cooperative business model and a desire to help grow the cooperative sector

  • Ability to learn quickly and adapt to changing conditions and job expectations

  • Knowledge of natural foods and products

  • Demonstrated excellence in customer service

  • Demonstrated excellence in communications

  • Organized, consistently follows through on commitments

  • Reliable, dependable, ability to work nights and weekends required

  • Ability to lift up to 50 lbs. during shift*

  • Manual dexterity with potentially hazardous equipment*

  • Ability to stand, reach, turn, squat, and extend repeatedly during shift*

  • Ability to work under extreme hot, cold, and/or wet conditions*

Note that the above starred tasks may not be required of all jobs at the Co-op, though most will require a basic level of manual dexterity. It is further understood that no job description can fully include all responsibilities of the job, nor can it adequately express the attributes and expectation in being a BCF Team Member. 


Fresh Foods, Kitchen Production Lead

Full Time (35-40 hrs/wk)
starting at $14/hr

Berkshire Food Co-op Leads provide friendly customer service while ensuring speedy production. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience.

The Kitchen Production Lead is responsible for creating/maintaining kitchen production and priority lists for team members to follow, producing a purchasing "needs" list for kitchen and communicating with department management about equipment needs and concerns. They are also responsible for receiving, stocking, food production (for outlets and made to order), working back-stock, fronting/facing, ensuring only fresh product is on display for customers. The lead identifies and logs product shrink, maintains clean and orderly customer areas and work stations, administers training. The kitchen lead is involved in daily set up and ongoing maintenance of the customer facing display of full service and self service cases (grab-n-go, hot bar, salad bar, etc), and supporting the needs of the greater Fresh Department.

All of the above responsibilities are meant to support the successful operation of Berkshire Food Co-op in pursuit of our ends, goals and vision.


TEAM MEMBERS

Center Store Team Member, Grocery

Part Time (18-30 hrs/wk)
starting at $13/hr

Our Center Store Department includes our Produce, Wellness and Grocery areas. This position is based in Grocery but will be expected to train into the other areas of the Center Store Department.

We’re known for bringing high quality, organic, non-GMO foods to our community and our products are carefully chosen for their ingredients and commitment to sustainability. The team works with local food producers and national distributors to bring in the best that our region (and beyond) has to offer. Our team members are a valuable resource of knowledge for our customers, so whatever you don’t know already know about great food, you should be excited to learn!

The entire Center Store team works together to keep the store stocked and orderly with proper signage and sets the standard for top-notch customer service. We put a very high premium on positivity and team work!

This job is for you if you:

  • Can be generous & quick to help others when you see they need support.

  • Have a contagious sense of humor and perennially optimistic attitude.

  • Take direction AND identify & suggest improvements in systems and processes.

  • Are a natural problem solver, but have the courage to ask for help when you need it.

  • Have a positive attitude and can-do work ethic

  • Can effectively manage your time.

  • Are brave and speak up when you need help.

  • Are always learning and seeking to improve your skills.

  • Want to be part of a team that works hard and gets a lot done.

  • Take pride in doing excellent work.

  • Have a flexible schedule.

All of the above responsibilities are meant to support the successful operation of Berkshire Food Co-op in pursuit of our ends, goals and vision.

This position requires evening and weekend shifts.


Fresh Foods Team Member, General

Full Time (35-40 hrs/wk)
starting at $13/hr

Our Fresh Foods Team is at the center of our mission to bring healthy, delicious food to our community. Our kitchen carefully prepares the best ingredients and serves them out to customers with a variety of food preferences and sensitivities.

You’re perfect for this position if you:

  • Have professional food experience.

  • Passionately believe that food is love.

  • Intuitively understand time management.

  • Are brave and speak up when you need help.

  • Are generous & quick to help others when you see they need support.

  • Are always learning and seeking to improve your skills.

  • Value being a part of a team, but are able to get things done on your own, if necessary.

  • Take pride in doing excellent work.

  • Take direction AND identify & suggest improvements in systems and processes.

  • Have a flexible schedule.

  • Have a sense of humor!

Sound good?!

All of the above responsibilities are meant to support the successful operation of Berkshire Food Co-op in pursuit of our ends, goals and vision.

Berkshire Food Co-op is an EO employer.