Job Type: Full-time

Pay: starting at $17.50 per hour

Café Team Members work to create and maintain a vibrant, customer-focused environment by providing excellent service, appropriately communicating the Co-op’s mission and values, preparing quality sandwiches/wraps and beverages, and maintaining the order and cleanliness of the department. They report to the Fresh Foods Manager and aid in creating a positive environment that encourages ownership and accountability providing a quality guest experience. This role will monitor and ensure exceptional service and food quality and presentation.

Job Responsibilities 

Specific responsibilities to the Café Team Member position include but are not limited to: 

I. Customer Service 

● Work effectively with customers, vendors and team members in a high volume setting and provide an outstanding ability to listen and communicate efficiently 

● Practices a total store approach to customer service, responds promptly to customer service questions and needs 

● Is educated about BFC products and is familiar with the store layout; providing customers with direction of where to locate specific items, utilizes communication methods (walkie, phone, etc.) when the answer is unknown; offers suggestions for product substitutions when stock is low or out 

● Actively listens to customer complaints, seeking to understand problem/concern/complaint; brings issues to supervisors, management and Persons in Charge as needed 

● Educate customers in product selection and nutritional information; makes recommendations for the perfect meal 

● Accept order requests and inquire if the customer has any dietary restrictions; require proof of payment before handing off order 

● Follows Fresh Foods return policy when customer is requesting a refund, replacement product and/or store credit 

● Providing feedback on the efficiency of the customer service process 

II. Product Production 

● Follows established BFC cafe recipes and production techniques to ensure high productivity ● Complies with Co-op standards of operation and production procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that all products are prepared and presented in accordance with Co-op standards 

● Follows all store and department systems, SOPs and guidelines 

● Prepares quality sandwiches/wraps and beverages, and maintains the order and cleanliness of the department 

● Maintains inventories by replenishing smoothie/juice bar ingredients, coffee beans and supplies ● Assists in the daily opening and closing procedures (dependant on scheduled hours), inventory preparation, display and control; aid in training entry level team members as assigned by Fresh Foods leadership 

● Maintain and perform the daily operations of the Cafe Department; perform food preparation or service tasks such as washing product, cooking, serving food and drinks, and other tasks as assigned by the Fresh Foods Manager or Cafe Assistant Manager 

III. Merchandising 

● Ensure that deli displays are regularly replenished and rotated according to current pars and inventory 

● Provide product information for newsletters, promotions, social media, and customer inquiries ● Keep food prep, storage, and display areas maintained and in a clean, orderly condition meeting health department and BFC standards; all menu items must be labeled with ingredients and date produced 

IV. Department Maintenance 

● Ensures department, displays, prep, and storage areas are clean and orderly condition; participate in and follow the established department cleaning schedule 

● Offer suggestions that may determine ways to improve service, performance, and/or safety ● Practices safe food handling, and are compliant with health department regulations such as proper temperatures, hair restraints, eating and drinking in working areas, glove use, etc.

Job Type: Full-time

Pay: starting at $17.50 per hour

Berkshire Food Co-op (“BFC”) Meat & Seafood Team Members are the public face of the Co-op, providing friendly customer service while aiding the Meat & Seafood department. They answer customer questions while maintaining department displays and have a working knowledge of meat & seafood products and the BFC Food Policy. They are committed to excellence in retail and service standards, ensuring smooth, safe and efficient operations, and curating an exceptional customer experience. They work to achieve the collective goals of the organization and support the Ends, Vision, Culture and Values of the Co-op.

Job Responsibilities

Specific responsibilities to the Meat & Seafood Team Member position include but are not limited to:

• Display fresh meats and seafood to give impression of variety and quality, while maintaining proper storage conditions; maintain attractive, fully stocked and rotated (and faced, where applicable) sections

• Ensure that coolers and displays are regularly replenished and rotated according to current pars and inventory; follows the first-in-first-out (FIFO) rotation procedure and departmental & store standards of display production and maintenance

• Checks temperatures for all department displays and coolers to ensure quality/product freshness and health standards

• Check for damage and unacceptable quality, follow established return procedures

• Help set up and maintain seasonal displays

• Label items accurately with price tags or signs; work with department manager, Scan Coordinator and IT Systems Supervisor to ensure accurate, up-to-date prices are reflected on all tags and signage

• Works with the department manager to price meat & seafood to achieve margin and sales goals, while maintaining a competitive image. Mark down items as needed to reduce losses

• Complies with departmental standards of operation and production procedures, as well as those of all applicable regulatory agencies, and ensures on a daily basis that products are stocked and displayed in accordance with departmental standards

• Receives product deliveries, following established receiving procedures